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Incredible Service and Results- $500,000 Sale
342 Cook Road, East Aurora Sold $500,000 Partnership Progam
Good Morning Mr. Carrol
The sale of our home on Cook Road in East Aurora is now complete as is our purchase of 85 Springbrook Shores in Elma. The entire process was somewhat long, to some degree complicated and definitely a physical and mental challenge. We write today to let you know that while Danielle could do little as to the length of the process her efforts guided us nicely through from beginning to end.
We were impressed with Danielle at our first meeting with her. She was businesslike and professional and came to us very well prepared. She explained in detail and with clarity the options available to us through JLawrence Realty. She arrived having researched other similar properties which enabled us a more informed view as to our expectations.
We would be hard put to find some way that Danielle could have been more helpful during the process. Each step of the way she took the time to carefully explain elements of the process as well as documents and details therein. Perhaps as valuable as her knowledge was her availability. Whether early morning or later in the evening, weekdays or weekends she was there. On the rare occasion when she was unable to answer her phone immediately she called back, usually within minutes and in never more that an hour. We never needed to remind Danielle of anything and her follow up as to both time and accuracy was nothing short of superb.
Enhancing her skills was her personal presentation highlighted by her honesty and down to earth nature. As we went through the process there were some individuals who, for one reason or another, were difficult. We were particularly frustrated by the odd behaviors of the sellers of our new home.
Danielle's affable nature and "I'll work through this with you" attitude did much to relieve our anxiety on that front.
It is our observation that, for some companies, customers are an inconvenience which must be tolerated. Everything about Danielle Koerner"s performance tells us that such is not the case with JLawrence Realty. Primarily, because of Danielle, we have already and will continue to recommend your company. Please accept our compliments for a job well done and, if you will, pass along our thoughts to Danielle.
Yours truly ,
Tim and Diane Murray